You are here: Home Page > Community and Living > Anti Social Behaviour > How to Report ASB

The Team

  • We are a strong team, consisting of 5 coordinators, 1 manager and supported by an assistant.
  • Between us we have a vast amount of experience in dealing with Anti Social Behaviour, and backgrounds in housing, policing, and the wider public arena.
  • Each coordinator has responsibility for different areas or "patches" of the borough. They are the "point of contact" for that particular area in relation to ASB.
  • We keep up to date with the latest ASB legislation and are constantly improving our skills and policies in tackling ASB.
  • The coordinators also act as a first point of contact to many residents of the area, and can often be seen "on patch" in their local areas.

Reporting Anti Social Behaviour

  • Are you a victim of Anti Social Behaviour?
  • Would you like to talk to someone about a situation that has happened or is happening now?
  • Have you witnessed an incident of Anti Social Behaviour?
  • Would you like some general advice?

If so, then contact us. We are always happy to give general advice to people and if you have a complaint the team can assist you.

How you can make a report or complaint of Anti Social Behaviour.

To make the reporting process as easy as possible, we have a number of ways that you can make a report or contact us.

  • By Phone - You can telephone the team direct on (01527) 534194, or via the main switchboard on (01527) 64252.  

The office is manned Monday to Thursday from 09:00 until 17:30hrs and Friday from 09:00 until 17:00hrs (excluding bank holidays). Outside of these times, there is an answerphone service available.

  • By Email -
    *
    *

    *

You can also download one of our reporting forms, or diary sheets, complete it and return it to us in the post.

  • By Post - You can write to us; Anti Social Behaviour Team, Redditch Borough Council, Town Hall, Walter Stranz Square, Redditch, Worcestershire, B98 8AH.
  • In Person - At any of the One Stop Shops. These are based in Batchley, Winyates, Woodrow and the Town Hall.

What happens next?

  • Once your report/complaint has been received it will be logged onto our system. It will then be assigned with a unique case reference number, which we will use whenever we contact you
  • The complaint will then be passed to a coordinator, who will review it and then make a decision on how to proceed. There are a number of decisions that can be made at this point
  • We will then contact you to confirm we have received your complaint and advise you of what the actions will be taken.
  • We would aim to contact you within 5 working days of receiving your initial complaint.
  • If the case is being accepted we aim to offer you an appointment within 7 working days of receiving your complaint
  • If your complaint is deemed life threatening or there is sufficient cause for concern it can be escalated and in some instances immediate action can be taken.

Completing the forms:

  • It is important that you detail your complaint
  • It is important that you sign the form where indicated, including the final page regarding data protection
  • It is vital you provide contact details so we can contact you
  • It is important that you provide as much detail as you can
  • We would encourage you to use the diary sheets provided to keep evidence of the dates and times that incidents occur.
  • Your evidence allows a full history to be built up and is vital in any formal actions
  • You can request help completing this form either at a One Stop Shop or from a member of the team directly, by phone, in person or via email at anytime.

As a result of legislative changes these pages are currently under review

Page Information
This page was last reviewed 19 March 2014 at 11:30 by Web Team.
The page is next due for review 15 September 2014.
Print Add to Favourites Facebook Twitter
Map of Worcestershire Bromsgrove District Council Malvern District Council Redditch Borough Council Worcester City Council Wychavon District Council Wyre Forest District Council
The county of Worcestershire includes the districts of:


Google Translate
Redditch Borough Council, The Town Hall, Walter Stranz Square, Redditch, B98 8AH - Directions to Council Offices