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The Team

  • We are a strong team, consisting of 5 coordinators, 1 manager and supported by an assistant.
  • Between us we have a vast amount of experience in dealing with Anti Social Behaviour, and backgrounds in housing, policing, and the wider public arena.
  • Each coordinator has responsibility for different areas or "patches" of the borough. They are the "point of contact" for that particular area in relation to ASB.
  • We keep up to date with the latest ASB legislation and are constantly improving our skills and policies in tackling ASB.
  • The coordinators also act as a first point of contact to many residents of the area, and can often be seen "on patch" in their local areas.

Reporting Anti Social Behaviour

  • Are you a victim of Anti Social Behaviour?
  • Would you like to talk to someone about a situation that has happened or is happening now?
  • Have you witnessed an incident of Anti Social Behaviour?
  • Would you like some general advice?

If so, then contact us. We are always happy to give general advice to people and if you have a complaint the team can assist you.

How you can make a report or complaint of Anti Social Behaviour.

To make the reporting process as easy as possible, we have a number of ways that you can make a report or contact us.

  • By Phone - You can telephone the team direct on (01527) 534194, or via the main switchboard on (01527) 64252.  

The office is manned Monday to Thursday from 09:00 until 17:30hrs and Friday from 09:00 until 17:00hrs (excluding bank holidays). Outside of these times, there is an answerphone service available.

  • By Email -


You can also download one of our reporting forms, or diary sheets, complete it and return it to us in the post.

  • By Post - You can write to us; Anti Social Behaviour Team, Redditch Borough Council, Town Hall, Walter Stranz Square, Redditch, Worcestershire, B98 8AH.
  • In Person - At any of the One Stop Shops. These are based in Batchley, Winyates, Woodrow and the Town Hall.

What happens next?

  • Once your report/complaint has been received it will be logged onto our system. It will then be assigned with a unique case reference number, which we will use whenever we contact you
  • The complaint will then be passed to a coordinator, who will review it and then make a decision on how to proceed. There are a number of decisions that can be made at this point
  • We will then contact you to confirm we have received your complaint and advise you of what the actions will be taken.
  • We would aim to contact you within 5 working days of receiving your initial complaint.
  • If the case is being accepted we aim to offer you an appointment within 7 working days of receiving your complaint
  • If your complaint is deemed life threatening or there is sufficient cause for concern it can be escalated and in some instances immediate action can be taken.

Completing the forms:

  • It is important that you detail your complaint
  • It is important that you sign the form where indicated, including the final page regarding data protection
  • It is vital you provide contact details so we can contact you
  • It is important that you provide as much detail as you can
  • We would encourage you to use the diary sheets provided to keep evidence of the dates and times that incidents occur.
  • Your evidence allows a full history to be built up and is vital in any formal actions
  • You can request help completing this form either at a One Stop Shop or from a member of the team directly, by phone, in person or via email at anytime.

As a result of legislative changes these pages are currently under review

Page Information
This page was last reviewed 19 March 2014 at 11:30 by Web Team.
The page is next due for review 15 September 2014.
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Redditch Borough Council, The Town Hall, Walter Stranz Square, Redditch, B98 8AH - Directions to Council Offices