The Team
- We are a strong team, consisting of 5 Co-Ordinators, 1 manager
and supported by an assistant.
- Between us we have a vast amount of experience in dealing with
Anti Social Behaviour, and backgrounds in housing, policing, and
the wider public arena.
- Each Co-ordinator has responsibilty for different areas or
"patches" of the borough. They are the "point of contact" for that
particular area in relation to ASB.
- We keep up to date with the latest ASB legislation and are
constantly improving our skills and policies in tackling ASB.
- The Co-ordinators also act as a first point of contact to many
residents of the area, and can often be seen "on patch" in their
local areas.
Reporting Anti Social Behaviour
- Are you a victim of Anti Social Behaviour?
- Would you like to talk to someone about a situation that has
happened or is happening now?
- Have you witnessed an incident of Anti Social Behaviour?
- Would you like some general advice?
If so, then contact us. We are always happy to give general
advice to people and if you have a complaint the team can assist
you.
How you can make a report or complaint of Anti Social
Behaviour.
To make the reporting process as easy as possible, we have a
number of ways that you can make a report or contact us.
- By Phone - You can telephone the team direct on (01527) 534194,
or via the main switchboard on (01527)
64252.
The office is manned Monday to Thursday from 09:00 until
17:30hrs and Friday from 09:00 until 17:00hrs (excluding bank
holidays). Outside of these times, there is an answerphone service
available.
You can also download one of
our reporting forms, or diary sheets, complete it and return it to
us in the post.
- By Post - You can write to us; Anti Social Behaviour Team,
Redditch Borough Council, Town Hall, Walter Stranz Square,
Redditch, Worcestershire, B98 8AH.
- In Person - At any of the One Stop Shops. These are based in Batchley,
Winyates, Woodrow and the Town Hall.
What happens next?
- Once your report/complaint has been received it will be logged
onto our system. It will then be assigned with a unique case
reference number, which we will use whenever we contact you
- The complaint will then be passed to a co-ordinator, who will
review it and then make a decision on how to proceed. There are a
number of decisions that can be made at this point
- We will then contact you to confirm we have received your
complaint and advise you of what the actions will be taken.
- We would aim to contact you within 5 working days of receiving
your initial complaint.
- If the case is being accepted we aim to offer you an
appointment within 7 working days of receiving your complant
- If your complaint is deemed life threatening or there is
sufficent cause for concern it can be escalated and in some
instances immediate action can be taken.
Completing the forms:
- It is important that you detail your complaint
- It is important that you sign the form where indicated,
including the final page regarding data protection
- It is vital you provide contact details so we can contact
you
- It is important that you provide as much detail as you can
- We would encourage you to use the diary sheets provided to keep
evidence of the dates and times that incidents occur.
- Your evidence allows a full history to be built up and is vital
in any formal actions
- You can request help completing this form either at a One Stop
Shop or from a member of the team directly, by phone, in person or
via email at anytime.
