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Customer_ServicesHow to Contact Us


As you have already discovered our website holds a wealth of information and we are developing it all the time but if you do need to make contact with us here are all the details you need:                                                          

Redditch Customer Service Centre:

TownHall Customer Service Centre
Town Hall,
Walter Stranz Square,
Redditch 
B98 8AH.

telephone  01527 534123   

email iconcontact.centre@bromsgroveandredditch.gov.uk

Fax number: 01527 65216 
 
Minicom number:  01527 595528

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Text Phone - You can contact Redditch Borough Council using a Royal National Institute for the deaf (RNID) textphone. Users can now contact any Council service by simply using the 18001 prefix before the telephone number of the person or service you require.

A RNID Type Talk Operator automatically joins the conversation and provides a link between the textphone and the hearing person. Typetalk operators understand the needs of deaf and speech impaired people and provide a discreet and confidential service.

right arrow greenRNID Type Talk PDF Acrobat

Further details can be found by using the link

right arrow greenhttp://www.textrelay.org/ www

Instructions on how to use the RNID Typetalk can be found on the RNID Type Talk Instructions:

Need to make a payment?

 

You can do so online here; Online Payments 

By phone; telephone  01527 534005  

Direct contact with a named officer or service

If you are uncertain which department you need to speak to ring our main switchboard number and our operator will be put you through to the correct department.
You can telephone the Council on: telephone  01527 64252

You can also call this number if you know the extension of the person you need to speak to.

Lines are open 9.00am - 5.00pm Monday to Friday

Emergency Out of Hours Contact

Telephone: telephone  01527 67666  

You can contact this number out of hours in cases of emergency or urgent attention ONLY, this is NOT an advice line.

 

Everybody matters Comments Card.

right arrow greenDownload Customer Comments Card PDF Acrobat  

Page Information
This page was last reviewed 3 April 2012 at 14:36 by Neil Perrett.
The page is next due for review 30 September 2012.
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Redditch Borough Council, The Town Hall, Walter Stranz Square, Redditch, B98 8AH - Directions to Council Offices