About Redditch Borough Council "One Stop Shops"
Links in this Section
- What is the One Stop
Shop?
- Why have you got a One Stop
Shop?
- What can the One Stop Shop
do for me?
- How does the One Stop Shop
work?
- What are the One Stop Shop
advisors?
- What happens if I am not
happy?
- How do I find out
more?
- When can I use the One
Stop Shop?
What is the One Stop Shop?
Redditch Borough Council’s has four One Stop Shops.You can use
your local One Stop Shop to deal with most of our enquiries,
suggestions, requests and complaints about the council in one
convenient visit.
Location of One Stop Shops
- One Stop Shop - Ground floor, Redditch Town Hall
- One Stop Shop - Batchley Shopping Centre
- One Stop Shop - Winyates Shopping Centre
- One Stop Shop - Woodrow Shopping Centre
Why have you got a One Stop Shop?
Because you told us you wanted one! We have been looking very
carefully at the services we provide for you and finding ways of
making them better, We know from your feedback and from what our
own staff say that many people find it frustrating to be sent from
one department to another when they need to talk to council staff.
You also told us you wanted this service to be accessible, so we
have opened local One Stop Shops for you.
What can the One Stop Shop Do for Me?
The One Stop Shop means that 80% of your queries can be dealt
with by one specially trained advisor - making your life easier. We
can deal with queries about:
How Does the One Stop Shop work?
When you Visit the One Stop Shop you will see a reception desk
and a One Stop Shop waiting area.
Approach the reception desk where an Advisor may be able to help
you with a quick enquiry, if not they will tell you where you need
to go.
We have a fast track system; so if you are waiting a Customer
Service Adviser will ask what you have come for today, and if it is
an enquiry which does not require us to check data on the Council's
computer systems, your enquiry will be dealt with immediatly.
If you are unable to wait, we can offer you an alternative
appointment at the Town Hall at any time between the hours of 9am
and 12 noon.
What are the One Stop Shop Advisors?
All One Stop Shop Advisors are in uniform and wear name badges
so it is easy for you to identify who is available to help you.
It’s their job to put you first and make your dealings with the
council as simple as possible. They are specially trained to do
this, and to make sure you are happy with the service you’ve
received.
What happens if I'm not happy?
The One Stop Shop operates within the Council's approved
Customer Charter. If you're
not happy with anything the council has or has not done you can
make a formal complaint - leaflets are available in our main
reception area. If you are still not happy with the way we've dealt
with the complaint you can take the matter up with the Local
Government Ombudsman - we can issue you with the forms to do
this.
How do I find out more?
It's always nice to have compliments, too, so if you're pleased
with the way we've dealt with you - please tell us! If you want to
talk to someone about any of the One Stop Shops, please ask to
speak to the Customer Services Manager , Lynn Jones. If she can't
see you immediately staff will take your details and arrange for
her to contact you. You can also write to her at the Town Hall or
telephone her on (01527) 64252 ext 3851 or email.
When can I use the One Stop Shop?
Town Hall
|
Opening Hours
Monday: 9.00am to
5.30 pm
Tuesday: 9.00am to 5.30
pm
Wednesday: 10.00am to 5.30 pm
Thursday: 9.00am to 5.30
pm
Friday:
9.00am to 5.00 pm
Saturday: 9.00am to 12.00
pm
|
Woodrow One Stop Shop
|
Opening Hours
Monday: 9.00
am to 12.30 pm
Tuesday: 9.00 am to 12.30
pm
Wednesday: 1.30pm to 5.00 pm
Thursday: 1.30pm to 5.00
pm
Friday:
1:30pm to 5.00
pm
|
Winyates One Stop Shop
| Opening Hours
Monday: 1.30
pm to 5.00 pm
Tuesday: 1.30 pm to 5.00
pm
Wednesday: 9.00 am to 12.30 pm
Thursday: 9.00 am to 12.30
pm
Friday: 9.00
am to 12.30
pm
|
Batchley One Stop Shop
| Opening Hours
Monday:
9.00am to 12.30 pm
Tuesday: 9.00am to
12.30 pm
Wednesday: 1.30 pm – 5.00 pm
Thursday: 1.30 pm – 5.00
pm
Friday: 9.00am
to 12.30
pm
|
