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BOOKING AND GENERAL INFORMATION

Box Office Opening Times

Non Performance Days

MON – FRI  10 am – 4.00 pm  &  SAT 9.30 am – 1.30 pm

Performance Days

MON – FRIDAY 10.00 am – 4.00 pm & 6.30 pm – 8.00 pm

SAT 9.00 am – 1.30 pm & 6.30 pm – 8.00 pm

SAT MATS 9.00 am – 3.00 pm

In Person

Call in at the Theatre Box Office/Information Centre situated in the ground floor foyer in the Palace Theatre, access at the bottom of Alcester Street, opposite the Town Hall. Where you can make bookings and pay for seats by cash, cheque, postal order, Palace Theatre Gift Tokens or by most major credit and debit cards.

Booking by Telephone 01527 65203

You can secure your seats by paying over the phone using a credit or debit card. Tickets can be posted to you for a charge of 50p. Telephone reservations should be paid for within three working days or thirty minutes before curtain up (whichever is sooner)  If confirmation and payment is not received within this time the theatre reserves the right to release these tickets for resale. If the performance is within seven days tickets will be held for your collection at the box office. Please note all tickets are subject to a 50p booking fee.

By Post

Send a cheque made payable to ‘REDDITCH BOROUGH COUNCIL’ To Palace Theatre Box Office, Alcester Street, Redditch, Worcestershire, B98 8AE. Include your name, full address and the date and time of the performance for which you would like to book for.  Tickets will be retained for collection at the Box Office unless you add 50p for postage or include a stamped addressed envelope for return of tickets.  

Internet

You can now request seats by email at info.centre@redditchbc.gov.uk.  Please make sure to leave your phone number with your ticket request so our box office staff can contact you.

Credit Cards 01527 65203

We accept ACCESS, VISA, SWITCH and DELTA cards, which means you can pay instantly for your tickets. Call the above number and quote your card number, expiry date, name and address.  We will charge an extra 50p if you want your tickets posted to you. If the performance is within seven days tickets will be held for collection.

Concessions

Unless otherwise indicated concessions are available if you are under 16, a student, a senior citizen, claiming disability benefit or registered unwaged.  Please check to make sure the show you are booking has a discount rate as some of our productions have a flat rate with  no concessions

The General Reddicard Concession

Can be claimed by all reddicard holders at the rate stated in the brochure

Holders of Concessionary Reddicards/Students

Subject to availability you may claim a full price ticket at a significantly reduced rate as stated in the brochure.  This special concessionary rate can only be claimed 3 days before the shows opens and is limited to one seat for each Concessionary Reddicard held.

Please note: Concessionary Reddicards are allocated to people receiving the following benefits.

Job Seekers Allowance, Income Support, Housing Benefit, Council Tax Benefit, Disability Working Allowance, Incapcity Benefit and Invalidity Benefit

Please bring your Reddicard or proof of status when booking.

Ticket Resale or Exchange

It is general practice that tickets are not exchanged or money refunded. However if patrons find that they are unable to use their tickets the Box Office will endeavour to resell them (although this can not be guaranteed) they must be returned at least three days before the performance.  The resale value may not total the amount you paid for your tickets originally .  Tickets are put up for resale at your own risk. There is an administration charge for this service of £1.50 which will be deducted from the resale value.

We will also exchange unwanted tickets on your behalf, for the same show if there is another date to choose from Please note we can only do this for our own promotions and not for Hirer productions.  Exchanges are subject to ticket availabilty and an administration charge of £1.50 will be made to exhcange tickets.

Children

All children over 12 months of age must have a paid for seat. And will only be admitted to specified children’s shows and the pantomime.

Parents with babes in arms under 12 months will only be admitted to specified children’s shows and the pantomime and must report to the Box Office on arrival so the Front of House Manager can issue a pass ticket for the child to be admitted to the auditorium.

We ask that you respect the enjoyment of other patrons and in the event of restlessness request that you take the child from the auditorium.

Data Protection

Once you have booked tickets for the Palace Theatre your details will be held and processed on our Box Office marketing database and from time to time we may send you details about the Palace Theatre and its programme of events and activities. If you do not want your details to be used for this purpose please tell us at the time of booking.

How to find us

Car Parking

1) QUADRANT CAR PARK:  Take Access 1 off the Ringroad, proceed straight ahead along Red Lion Street until the road curves to the right.  Turn left immediately after the Queen’s Head Pub into Victoria Street and the Quadrant Car Park is on the left.  It is just a short walk back past Shipley’s Bingo to the theatre.  PLEASE NOTE:  THERE IS A CHARGE TO PARK HERE.

2)  TRAFFORD PARK:  (Evenings Only) At the first roundabout on the ringway take the second exit into Other Road, at the top of the hill you will come to a mini roundabout, go straight on and turn left into the car park opposite Blockbusters Video Store. Take a short walk up Ipsley Street and cross the road at the pelican crossing. Take the underpass under the ringroad and when you emerge the Palace Theatre will be right in front of you.

3)  CAR PARK 2:  Take Access 2 off the Ringroad.  At present this car park is available for matinee performances only.  You will be charged to park here.  It is just a short walk of about 5 minutes from Car Park 2 back to the theatre.  Walk across the Town Hall car park and through on to Alcester Street.  The Theatre will then be right in front of you.

Warning

Do not park your car in Staples/Lidl/Apollo car parks as these are private car parks and you will be subject to a fine if you leave your car there to attend a show at the theatre

Palace Theatre Gift Vouchers

The perfect present for birthdays, anniversaries, as a Christmas gift or just to say thank you.  Available from the Box Office priced from £1 upwards.  They are a great gift for all ages and can be used to purchase tickets for any of our theatre events.

Palace Theatre Volunteers

Would you like to join our band of Palace Theatre Volunteers?  We are looking for people to help Front of House, ushering, working in the kiosk, bar, and coffee bar, and selling programmes and merchandise.  We also require volunteers to help backstage. You must be aged 18 or over to be a Palace Theatre Volunteer.If you would like to join our happy band please call the Administration Line on 01527 61544.