Sundry Debts

Sundry Debts – Paying your bills

Sundry debts cover all income to the  Council except council tax & current rent.  If you need to make arrangements to pay your bill by instalments please call one of the telephone numbers at the bottom.  You can pay by cheque, cash, postal order or debit/credit card.  We can take card payments over the telephone on the above numbers or you can visit the Town Hall or neighbourhood offices to make payment.

If you have a bank or building society account why not consider paying by direct debit.  It is the cheapest and most convenient way to pay.  If you wish to pay by direct debit please contact us on the telephone numbers below and we will send you a Sundry Debt Direct Debit mandate to complete.  There are 2 payments dates for most sundry debts, the 1st or the 15th of each month.

Abbey Stadium & Arrowvale gym memberships

Should you wish to cancel your membership, please contact your gym by giving 3 months notice in writing as per your contract.  Please do not cancel your direct debit until the 3 months have expired.

Lifeline

Should you have a query regarding payment of your lifeline please contact Mrs J Moore at the bottom telephone number.  Should you have a query regarding your lifeline unit, pendant or wish to cancel your lifeline, please ring 01527 64252 ext. 3369.

Trade Refuse

Redditch Borough Council no longer operate a Trade Refuse service.

If you are an existing customer please contact Cleanaways on telephone number 01926 468180, once contacted press option 1.
If you are a new customer please contact Environmental Services on telephone number 01527 534192, where someone will take your details and e-mail them to Cleanaways.

Meeting Rooms

If you have a query regarding meeting rooms please contact Community Development on 01527 64252 ext. 3363.   If you wish to discuss payment, please contact the numbers at the top of this page.

Garages

If you wish to terminate your garage tenancy you must give 4 weeks notice in writing to the Rent/Tenancy Team at Woodrow Neighbourhood Office.  You then need to hand your keys back before 12.00pm on the Monday that your tenancy will be due to finish.

Overpaid Housing Benefit

If you have a query with your account please contact the Housing Benefit Department on 01527 534050.  If you wish to make arrangements to pay your account then telephone the numbers at the bottom of this page.

Mortgages

If you have a council mortgage and wish to query anything about it please contact:  Miss M Webb on the telephone number at the bottom.

Service Charges

If you have a query regarding payment of your service charge please ring: Miss M Webb – phone number at the bottom.  If you are querying the account please contact Mrs Heather Tookey in the Estates Department on telephone 01527 64252 ext. 3420.

Allotments

Should you have a query regarding your allotment please contact Miss Emma Butterworth on telephone number 01527 534174.  However, if you want to speak about payment please contact Mrs J Moore on the telephone number at the bottom.

Former Tenant Arrears

If you need to make arrangements to pay a  former  rent account, please contact the Income Team on the telephone number below.

Click here for Sundry Debts Frequently Asked Questions

Contact Us

Any questions about your sundry debt bill, please email, write or telephone:

Contact Emails and Telephone Numbers:

If you want to visit we are based at the Woodrow Neighbourhood Office & are available for appointments. The Neighbourhood Office is found in the Woodrow Shopping Centre.  Please telephone us first on 01527 534020 as the opening times for the One Stop Shop are limited.