One Stop Shop

What is the One Stop Shop?

Redditch Borough Council’s has four One Stop Shops.You can use your local One Stop Shop to deal with most of our enquiries, suggestions, requests and complaints about the council in one convenient visit.

Location of One Stop Shops

• One Stop Shop - Ground floor, Redditch Town Hall
• One Stop Shop - Batchley Shopping Centre
• One Stop Shop - Winyates Shopping Centre
• One Stop Shop - Woodrow Shopping Centre

Why have you got a One Stop Shop?

Because you told us you wanted one! We have been looking very carefully at the services we provide for you and finding ways of making them better, We know from your feedback and from what our own staff say that many people find it frustrating to be sent from one department to another when they need to talk to council staff. You also told us you wanted this service to be accessible, so we have opened local One Stop Shops for you.

What can the One Stop Shop Do for Me?

The One Stop Shop means that 80% of your queries can be dealt with by one specially trained advisor - making your life easier. We can deal with queries about:

• Housing allocations and housing points
• Council tax queries, issuing and collecting of forms
• Issuing forms and receipts for benefits
• Environmental health issues such as noise pollution
• Renting and leasing garages
• Removing domestic refuse and arranging special collections
• Rent issues, including repaying arrears, checking balances and so on
• Landscaping, open spaces and other landscaping queries We also:
• provide an extensive range of leaflets, forms and information about the council and its services
• Order concessionary bus passes (Smart Card) for the elderly or people with mobility problems
• Provide private interviewing facilities with specialist staff so you can be assured of confidentiality
• Have direct telephone links to all council services, including parks and allotments, refuse collection, landscaping and the Palace Theatre.
• Have full access facilities for people with disabilities - including specialist staff with sign language skills
• Have access to Language Line for customers without English as a first language

How Does the One Stop Shop works

When you Visit the One Stop Shop you will see a reception desk and a One Stop Shop waiting area.

Approach the reception desk where an Advisor may be able to help you with a quick enquiry, if not they will tell you where you need to go. The One Stop Shop at the Town Hall has a ticket dispenser if you know you will need to see an advisor simply take a ticket from the machine and wait to be called.

We have a fast trak system; so if you are waiting a Customer Service Adviser will ask what you have come for today and if it is an enquiry which does not require us to check data on systems your enquiry will be dealt with immediatly.

If you cannot wait we you can make an appointment to come at a time suitable for you and reception can make this appointment for you in any One Stop Shop.

What are the One Stop Shop Advisors?

All One Stop Shop Advisors are in uniform and wear name badges so it is easy for you to identify who is available to help you. It’s their job to put you first and make your dealings with the council as simple as possible. They are specially trained to do this, and to make sure you are happy with the service you’ve received.

What happens if I'm not happy?

If you're not happy with anything the council has or has not done you can make a formal complaint - leaflets are available in our main reception area. If you are still not happy with the way we've dealt with the complaint you can take the matter up with the Local Government Ombudsman - we can issue you with the forms to do this.

How do I find out more?

It's always nice to have compliments, too, so if you're pleased with the way we've dealt with you - please tell us! If you want to talk to someone about any of the One Stop Shops, please ask to speak to the Customer Services Manager , Lynn Jones. If she can't see you immediately staff will take your details and arrange for her to contact you. You can also write to her at the Town Hall or telephone her on (01527) 64252 ext 3851 or email.

When can I use the One Stop Shop?

Town Hall

Monday  9.00am to 5.30 pm
Tuesday 9.00am to 5.30 pm
Wednesday 10.00am to 5.30 pm
Thursday 9.00am to 5.30 pm
Friday 9.00am to 5.00 pm
Saturday 9.00am to 12.00 pm

Woodrow One Stop Shop

Monday  9.00 am to 12.30 pm
Tuesday 9.00 am to 12.30 pm
Wednesday 1.30pm to 5.00 pm
Thursday 1.30pm to 5.00 pm
Friday 1:30pm to 5.00 pm

Winyates One Stop Shop

Monday 1.30 pm to 5.00 pm
Tuesday 1.30 pm to 5.00 pm
Wednesday 9.00 am to 12.30 pm
Thursday 9.00 am to 12.30 pm
Friday 9.00 am to 12.30 pm

Batchley One Stop Shop

Monday  9.00am to 12.30 pm
Tuesday 9.00am to 12.30 pm
Wednesday 1.30 pm – 5.00 pm
Thursday 1.30 pm – 5.00 pm
Friday 9.00am to 12.30 pm