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Benefit Performance indicators

Key Performance Indicator	Performance for 2004/2006	Target Performance 2006/2007
Average number of days to process all new claims BVPI 78a	36	34
Average number of days to process changes in circs.   BVPI 78b	9	9
% of cases calculated correctly BVPI 79a	98.6%	98.7%
% of recoverable overpayments recovered BVPI 79b	86%	87%

We will endeavour to:

process claims within 30 days from the date of claim; action changes in circumstances within 8 days.  To enable us to do this we need your help. Please ensure that you enclose all / as much of the evidence as possible to support your claim when it is submitted. Remember you must not delay making your claim if you do not have all of the information.