Benefit Section Services

The Benefit Section at Redditch Borough Council administers Housing Benefit and Council Tax Benefit on behalf of the Department for Work and Pensions. Benefit Officers are also able to offer limited advice on other welfare benefits and eligibility for the new tax credits. The Department for Work and Pensions  administers all other welfare benefits and the Inland Revenue administers Tax Credits.

The One Stop Shops at the Town Hall or Batchley, Winyates and Woodrow can all take evidence from you to support your claim to benefit. The One Stop Shop  at the Town Hall has extended opening times for your convenience. The customer advisors on the One Stop Shop have all received Housing/Council Tax Benefit training and are kept up-to-date with changes in legislation.

You can get advice about Housing Benefit/Council Tax Benefit from:

The Frequently Asked Questions pages of this website OR

In person at: The One Stop Shop at the Town Hall

The Citizens Advice Bureau

OR

By telephone:

• Benefit Section: (01527) 534050
• The Citizens Advice Bureau 0870 1264142

We are committed to visting customers who are unable to get to a Council Office through illness or disability.  If you want to arrange a home visit please contact the Benefit Office directly on (01527) 534050

The Benefit Section telephone lines are open