How to Complain

Comments Compliments and Complaints

Redditch Borough Council believes in listening to your views and responding through the provision of quality services which meet your needs.

As part of our continuing effort to improve the services we provide, we need to know when you are disatisfied with the service you have received. We would also like to know when we get it right so that the standard can be maintained.

Redditch Borough Council's Complaints Policy

How our complaints procedure works

Stage 1

• Contact the service concerned and make them aware of the problem. They will make every effort to assist you in resolving it.

Stage 2

• If you are still dissatisfied, ask for the complaint to be dealt with as a formal complaint by the Head of Service who will reinvestigate the issues you have raised.

Stage 3

• If you are still dissatisfied the Borough Director will consider your complaint.

Stage 4

• If having completed the above, you are still unhappy,  you can ask for your complaint to be looked at again by a panel of Councillors.

So if you want to tell us about something we have done or not done, good or bad, Send an E-mail, using this link  

If you are making a complaint, include what it is you want to complain about, what you think the council should do to put it right. If you have already contacted the council about this please tell us with a reference number if you have one.

Please remember to give us a contact address.

We will contact you, using your chosen method of contact, to tell you what will happen next. You should expect an acknowledgment within 2 working days.

You can  also phone us on 01527 64252 or call in at any of the Council offices and speak to a member of staff.

Complaints against a Councillor - Contact

Sue Mullins , Monitoring Officer, Town Hall, Town Centre, Walter Stranz Square, Redditch B98 8AH Tel: 01527) 534173.

Related Documents

RBC Complaints Leaflet  (63.01 KB)
Redditch Online Forms Directory