Consumer Relations Unit

The Consumer Relations Unit are responsible for managing all types of representations (comments, compliments and complaints) about County Council services, including statutory Social Care Services functions.

The Unit:-

• Monitors all representations;
• Independently investigates complaints;
• Produces reports with recommendations for improving services;
• Provides statistical data and analysis for all Directors;
• Advises and assists in staff training on complaints handling.

These functions are line managed by Annette Stock, Policy and Review Officer and carried out by:-